Refund policy
Returns, Refunds & Exchanges
Due to the handmade and personal nature of our products, all sales are final. We do not offer refunds.
However, exchanges are welcome under the following conditions:
Local Exchanges (San Antonio Area)
If you attended an Ever Be Experience locally and your product is:
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Unused
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Unburned
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In original condition
You are welcome to bring it back in person to exchange for another item of equal value, subject to availability.
Non-Local Exchanges
If you are not local to San Antonio and need to request an exchange, please email us at:
Include your order number and a brief description of the issue, and our team will provide next steps. All exchange requests must be initiated within a reasonable timeframe from delivery and approved prior to return.
Shipping costs associated with exchanges may apply.